Transcribe Ltd – T/A Transcribe Print
T&C – Privacy Policy

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Transcribe Print’s relationship with you in relation to this website.

The term “Transcribe Print” or “us” or “we” refers to the owner of the website whose registered office is Falcon’s Gate –  Dean Road – Yate – BS37 5NH. Company Registration #2522042.The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may create a link to this website from another website or document without written consent; however, we reserve the right to ask you to remove any links that we deem unsuitable.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post

Transcribe Ltd – T/A Transcribe Print

Registered address: Falcon’s Gate –  Dean Road – Yate – BS37 5NH

Store address: 4-11 Galen Place  – London – WC1A 2JL

Telephone

020 7448 0400

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Job Title
  • Company contact details
  • Purchase or accounts history
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Purchase or viewing history
  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract
  • Legal obligation
  • Legitimate interest:
  • you have provided your consent to us using the personal information (for example in relation to our electronic direct marketing activities);
  • our use of your personal information is in our legitimate interest as a commercial organisation (for example where we look to market our services to potential business customers, or in order to make improvements to our products and services) – in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in the Legal Rights section below;

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Legitimate interest:
  • We may periodically send promotional emails about new products, special offers or information which we think you may find interesting. 
  • We may use the information to provide you with better products and services. 

Where we get personal information from

  • People directly
  • Publicly available sources

How long we keep information

We will keep your personal information while you have an account with us or we are providing products or services to you.

Thereafter, we will keep your personal information as long as is reasonable in the circumstances to ensure we can:

  • Respond to any questions, complaints or claims made by you or on your behalf
  • Keep records required by applicable laws or regulations 

We will not keep your information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information and we can make available more detailed information on our retention periods upon request.

When it is no longer necessary to retain your personal information, we will securely delete, anonymise or destroy it.

Who we share information with

Data processors

IRIS Software GroupLtd (owner of KashFlow) 

This data processor does the following activities for us: Accounting and Invoicing system

Reach Out Labs Sagl (owner of reachout) 

This data processor does the following activities for us: Marketing automation

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

01 May 2024

 

© Transcribe Ltd [2024]. All Rights Reserved.
Company Reg. No. 02522042
Registered Address: Falcon’s Gate -  Dean Road -  Yate - BS37 5NH